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Help Center / F.A.Q.

Home  /  Help Center / F.A.Q.

Frequently Asked Questions

Yes from Monday to Friday, except weekends and holidays, from 09h00 to 19h00, by telephone at 289 588 818 and 910 639 210 and by email.

Contact us immediately to cancel the order.

Returns are not accepted. Natural plants and flowers are perishable items.

Yes, in cases where the order was completely impossible to deliver.

We guarantee that the orders placed for the Albufeira and Algarve region will be identical to the images on the site. However, if for any reason we do not have a specific plant or flower, we will replace it with another of the same category.

Our plants / flowers are maintained efficiently and packaging is done close to delivery date. Oura Flores focuses in acquiring the best packaging products to ensure that the flowers maintain their maximum freshness. Our packages are customized with labels.

You can contact us between 09:00 and 19:00 and place your order providing the delivery address.

We are committed and we will do our best to meet our schedules. However, unexpected situations can occur which requires us to have a certain tolerance.

Oura Flores already has plenty of experience in these situations and always offers a solution. Normally we will contact the customer for further delivery instructions.

Contact us now and we will assure you get exactly what you want.

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Contact us

To answer any questions or to request more information about us

+351 910639210

+351 289 588 818

info@ouraflores.com

Our services

We are a company that provides all kind of floral services for special occasions or even to sell a single flower.